📨🚚 Delivery $10 or free in Quebec and Ontario for orders of $50 and more 📨🚚
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      Policies

      TERMS OF USE

      OVERVIEW

      The website is operated by SOKETTE. Throughout the site, the terms “we” and “our” refer to SOKETTE. SOKETTE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

      By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms of use (“Terms of Service”, “Terms”), including these additional terms of use and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the website, including, without limitation, users who are browsers, sellers, customers, merchants, and/or contributors of content.

      Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of our site, you agree to be bound by these terms of use. If you do not agree to all the terms of use, then you may not access the site or use any services of the site. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

      Any new features or tools added to the current online store will also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to inform yourself periodically of changes to this page. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

       

      SECTION 1 - PRODUCTS AND SERVICES

      All of our products are available exclusively on our website. Our products may have limited quantities and are subject to returns or exchanges according to our Return Policy.

      We have made every effort to ensure that the colors and photos displayed on the site are as accurate as possible to the actual colors of the products that appear on our website. We cannot guarantee that your electronic device's display of any color will be accurate.

      We reserve the right to limit, but are not obligated to, limit the sales of our products to any person for geographic or legal reasons. We may use this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. Any description of products or pricing of products is subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for products or services made on this website is void where prohibited.

      We do not warrant that the quality of any products, services, information, or other material purchases obtained by you will meet your expectations, or that any errors in the service will be corrected.

       

      SECTION 2 - ACCURACY OF BILLING

      We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed under the same credit card, and/or orders that used the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address and/or telephone number you provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.

      You agree to provide us with current, complete and accurate account and purchasing information for all orders placed through our online store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transaction and contact you as needed.

      For further details, please see our Returns Policy.

       

      SECTION 3 - USER COMMENTS, SUGGESTIONS AND FEEDBACK

      If, at our request, you send certain specific submissions or without a request from us, you send us creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by mail postal or otherwise ("collective" comments), you agree that we may, at any time and without restriction, modify, copy, publish, distribute, translate or use in any way, in any medium, the comments that you sent to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

      We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, objectionable or violates any party's intellectual property. party or these Terms of Use.

      You agree that your comments will not violate any law of any third-party, including copyright, trademark, privacy, personality or other personal and/or proprietary right. You agree that your comments may not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by or by any third party.

       

      SECTION 4 - PERSONAL INFORMATION

      Personal information you submit to us while shopping on our site is governed by our Privacy Policy.

       

      SECTION 5 - ERRORS, INACCURACIES, OMISSIONS

      Occasionally there may be information on our site or in our service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping prices, transit time and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you submit an order).

      We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

       

      SECTION 6 - CHANGE OF TERMS OF USE

      You can review the most current and accurate version of the Terms of Use at any time on this page.

      We reserve the right, at our sole discretion, to update, change, replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

       

      SECTION 7 - CONTACT INFORMATION

      Questions regarding our Terms of Use should be sent to us using this address: contact@sokette.ca.

       

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      RETURN POLICIES

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      Returns

      Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

      To be eligible for a return, the socks must not have been worn or washed and must be in the same original condition as you received them.

      To complete your return, we require a receipt or proof of purchase.

      Refund

      Once your refund package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund request has been approved or rejected.

      If we approve your request, we will issue a refund and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

       

      Late or missing refunds

      If you have not received the refund 10 working days after confirmation from us, check your bank account first.

      Next, contact your credit card company. It may take some time before your refund is officially posted.

      Then contact your bank. There is often a delay before the refund is posted. If you have done all of these steps and still have not received your refund, please contact us using this address: contact@sokette.ca

      Liquidation items

      Only regular priced items can be refunded. Unfortunately, clearance items cannot be refunded.

      Trades

      We accept exchanges only if the socks are in their original condition. They must not have been worn or washed. You have 30 days after receipt of the product to make an exchange. Please write to us at this address for an exchange: contact@sokette.ca

      Delivery

      To exchange or refund your product, you must send your product to: 445 36e Avenue, Saint-Jérôme, QC J7Z 2L1

      You are solely responsible for paying the shipping costs to return your item to us. These delivery costs will not be refunded.

      You should consider getting a tracking number or taking out delivery insurance. We cannot guarantee that we will receive your returned item and we are not responsible for any item lost during delivery.

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